While hospitals can learn from other industries, they cannot be improved or run like factories. With work that is more individualized than standardized, and limited control over volume and arrivals, even the leanest-minded hospital must recognize that healthcare systems are more dynamic than nearly any work environment.Written with the creativity n

chapter 1|6 pages


chapter 2|30 pages

Variability: Killer of Capacity

chapter 3|18 pages


chapter 4|8 pages

DCAMM Introduction

chapter 5|28 pages

Predictive Analytics

chapter 7|22 pages

Surgical Services and DCAMM Analytics

chapter 9|18 pages

Capacity Patterns and Analytics for DCAMM

chapter 11|4 pages

A Word on Mandated Nurse–Patient Ratios

chapter 12|14 pages

Outlier Management and System Balance