From newborns switched in the nursery to medication mix-ups and hospital-acquired infections, we are all familiar with the horror stories about hospital safety, and unfortunately, the statistics say we aren‘t exaggerating. The safety issue in U.S. hospitals has become so profound and embedded, that we cannot hope to fix it without a paradigm shift

chapter 1|18 pages

The Etiologies of Unsafe Healthcare

chapter 6|16 pages

Doing More with Less Is Innovation

chapter 7|18 pages

Reinvent Quality Management

chapter 8|22 pages

Reinvent Risk Management

chapter 10|8 pages

Managing Safety: Lessons from Aerospace

chapter 11|12 pages

The Paradigm Pioneers

chapter 13|12 pages

Heuristics for Continuous Innovation