ABSTRACT
If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. An exploration of this emerging area of research and practice, Advances in the Human Side of Service Engineerin
TABLE OF CONTENTS
part |2 pages
Section I. Health Services
part |2 pages
Section II. Service Innovation
part |2 pages
Section III. Societal Factors
part |2 pages
Section IV. Service System Frameworks
part |2 pages
Section V. Service Design
part |2 pages
Section VI. Organizations and Change
part |2 pages
Section VII. Value Co-Creation and Customers