ABSTRACT
In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors.
This edition addr
TABLE OF CONTENTS
part |2 pages
Section I. MANAGEMENT OF TOTAL QUALITY
part |2 pages
Section II. PROCESSES AND QUALITY TOOLS
part |2 pages
Section III. CRITERIA FOR QUALITY PROGRAMS
part |2 pages
Section IV. SPECIAL TOPICS IN QUALITY