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      Book

      The Exchange
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      Book

      The Exchange

      DOI link for The Exchange

      The Exchange book

      A Bold and Proven Approach to Resolving Workplace Conflict

      The Exchange

      DOI link for The Exchange

      The Exchange book

      A Bold and Proven Approach to Resolving Workplace Conflict
      BySteven Dinkin, Barbara Filner, Lisa Maxwell
      Edition 1st Edition
      First Published 2011
      eBook Published 17 June 2019
      Pub. Location New York
      Imprint Productivity Press
      DOI https://doi.org/10.1201/b12782
      Pages 138
      eBook ISBN 9780429253225
      Subjects Economics, Finance, Business & Industry, Engineering & Technology
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      Get Citation

      Dinkin, S., Filner, B., & Maxwell, L. (2011). The Exchange: A Bold and Proven Approach to Resolving Workplace Conflict (1st ed.). Productivity Press. https://doi.org/10.1201/b12782

      ABSTRACT

      This book introduces a process called The Exchange that will make ones job easier. It is about the kinds of conflicts that drive a manager or supervisor crazy. The book is intended for the designated problem solvers, whether official or unofficial.

      TABLE OF CONTENTS

      chapter 1|6 pages

      - A Different Approach to Resolving Workplace Disputes

      chapter 2|18 pages

      - How The Exchange Works: A Case Study

      chapter 3|10 pages

      - Getting Ready

      chapter 4|12 pages

      - Holding Private Meetings

      chapter 5|8 pages

      - Developing an Issue List

      chapter 6|14 pages

      - Stage III: Conducting the Joint Meeting

      chapter 7|10 pages

      - Problem Solving: Building a Solution Together

      chapter 8|10 pages

      - Culture, Diversity, and Other Things That Matter

      chapter 9|14 pages

      - Making the Most of The Exchange in Your Organization

      chapter 10|10 pages

      - Using The Exchange with the People and Organizations You Serve

      chapter 11|6 pages

      - About The Exchange and Its Creators

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