ABSTRACT

To better understand and improve your systems, you must measure and map their essential characteristics. Yet, because your systems and their associated processes occur over varying spatial and temporal scales, you will need various types of maps and metrics depending on the level of detail and understanding required.During nearly four decades of ex

chapter 1|10 pages

- Introduction

chapter 2|26 pages

Node- Link Maps

chapter 3|16 pages

- Process Activity Maps

chapter 4|22 pages

- Process Step Maps

chapter 5|20 pages

- Basic Task Element Maps

chapter 6|18 pages

- Event Pathway Maps

chapter 7|24 pages

- Response Timeline Maps

chapter 8|16 pages

- Key Performance Driver Maps

chapter 9|4 pages

- Summary