A Strategy Guide for Water Utility Managers and Executives, and a Compendium of Best Financial Practices for Utility Financial Leaders, a "How-To" Guide for Rate and Finance Technicians and a Reference Point for PolicymakersDetailing utility financial plans and rate structures, and highlighting how they align with community sustainability goals and

chapter 6|18 pages

Water and Wastewater Rate-Setting Process

chapter 7|14 pages

Projection of Customer Demand

chapter 8|34 pages

Identification of Revenue Requirements

chapter 9|22 pages

Determination of Cost of Service

chapter 11|26 pages

Conservation and Efficiency Rate Structures

chapter 13|16 pages

Recycled Water Rates

chapter 20|16 pages

Benchmarking Rates and Charges

chapter 22|24 pages

Financial Capability and Affordability