ABSTRACT

Business performance is rooted in your processes, and superior performance depends on the way you think about and run these processes. To improve and sustain performance, you need a process mind. With game-changing thinking, thought-provoking principles, and eye-opening examples, this book brings to life the operating intelligence of a process mind. The author‘s track record is so exceptional that by following the proven concepts discussed in this book, you can expect a 50 percent improvement in performance.

chapter 1|20 pages

The Chennai Paradox

chapter 2|26 pages

Apple’s Little Secret

chapter 3|32 pages

History Repeats Itself—Unfortunately

chapter 4|18 pages

The No. 1 Root Cause

chapter 5|20 pages

Process Design and Respect for People

chapter 7|24 pages

Performance on Purpose

chapter 8|18 pages

Measure What Matters, Not What Is Easy

chapter 10|46 pages

How to Conduct a Treasure Hunt

chapter 12|12 pages

Carrots Aren’t for Everybody