ABSTRACT
Shiba and Walden have significantly revised their classic, A New American TQM. With new methodologies and case studies, this work is one of the most comprehensive studies of management theory and business success. The authors identify a comprehensive approach to management that goes beyond operations improvement to help executives and manage
TABLE OF CONTENTS
part |2 pages
Introduction: BUSINESS EVOLUTION
part |2 pages
The First Revolution: CUSTOMER FOCUS
part |2 pages
The Second Revolution: CONTINUOUS IMPROVEMENT
part |2 pages
The Third Revolution: TOTAL PARTICIPATION
part |2 pages
The Fourth Revolution: SOCIETAL NETWORKING