ABSTRACT

Today's managers encounter tremendous resistance in getting others to buy-in to change. The ongoing rounds of downsizing and upheaval have taken their toll, leaving a legacy of skepticism. Therefore, managers must not only have ideas, but must be experts at "selling" the correct answers, information, and measurements to address issues of change.

chapter |8 pages

An Opening Word

part |2 pages

PART II - THE THEORY OF CONSTRAINTS AND OTHER IMPROVEMENT TECHNIQUES

part |2 pages

PART III - APPLYING THE THEORY OF CONSTRAINTS TO SECURING THE FUTURE

chapter 11|12 pages

- Generic Steps to Customer Satisfaction

chapter 13|10 pages

- Improving the Supply Chain

chapter 16|8 pages

- Establishing an Employee Baseline

chapter 17|14 pages

- Measurements

chapter 18|8 pages

- Marketing