Human resources and management consultants are frequently asked to help their clients address fundamental breakdowns within their organizations. More often than not, these breakdowns occur between conflicting functional areas, such as sales and customer service, sales and operations, or creative and operations management. This book explains why the

chapter 1|10 pages

Eliza’s Bad Monday at HDS Tech

chapter 2|10 pages

Golden Nuggets

chapter 3|12 pages

Bedtime with Badger and Coyote

chapter 4|10 pages

Quiet Kirby

chapter 5|6 pages

The Stories We Tell

chapter 6|6 pages

Dear Old School Days

chapter 8|14 pages

The Language of DISC

chapter 9|10 pages

Sales vs. Customer Service

chapter 10|8 pages

The Only One You Can Change Is You

chapter 11|8 pages

Dave’s Critical Conversations

chapter 12|10 pages

Feedback for Claire

chapter 13|6 pages

Lunch with Karen

chapter 14|14 pages

It’s All about Trust

chapter 15|8 pages

Making Promises

chapter 16|14 pages

Managing Promises

chapter 17|12 pages

Unpacking Baggage and Restoring Trust

chapter 18|6 pages

Actions vs. Intentions

chapter 19|12 pages

Components of Collaboration