ABSTRACT

The Institute of Medicine, Centers for Medicare and Medicaid, The Joint Commission, and other regulatory and accrediting bodies all agree that hospitals must be transformed into places where each patient receives quality care, every single time. In other words, zero defects. Helping to ensure quality at every level, high-reliability methods offer h

chapter 1|12 pages

Reliability—Ability to Rely

chapter 2|18 pages

Measuring Reliability

chapter 5|16 pages

Management Principles in Reliability

chapter 8|6 pages

The Roadmap to Higher Reliability

chapter 10|36 pages

Capability

chapter 12|20 pages

Rolled Throughput Yield

chapter 15|2 pages

Conclusions