ABSTRACT
The Management of Event Operations: project management, planning and customer satisfaction provides an introduction to the management of operations for the event planner and venue provider. Taking an holistic view of an event enterprise, it links the traditional topics within operations management to present a coherent and hands-on approach specifically for the events manager. The approach is pragmatic and is dictated by practical consequences and considerations, which are so important to an event manager who balances many views and needs from diverse stakeholders.
TABLE OF CONTENTS
part |90 pages
Analysis
chapter |6 pages
Development of the proposed event operations management model
chapter |20 pages
Event management: characteristics and definitions
chapter |18 pages
Analysis of the external environment
chapter |6 pages
Defining service provision
chapter |19 pages
Customers, stakeholders and gap analysis
chapter |19 pages
Analysis of the internal environment
part |72 pages
Detailed planning
chapter |12 pages
Planning, product portfolios, and product and service development
chapter |11 pages
Product development
chapter |14 pages
Supply chain management
chapter |19 pages
Location management and choice
chapter |14 pages
Risk management for event managers
part |76 pages
Implementation and delivery
chapter |22 pages
People power – the most valuable resource?
chapter |26 pages
Forecasting and capacity management
chapter |26 pages
Scheduling and time management
part |33 pages
Performance evaluation