ABSTRACT
Since publication of the fourth edition in 2000, David Hoyle has collected the experiences of organizations, quality managers and auditors who have actually worked with the 2000 version of the ISO 9000 family of standards, and these are now presented in this new edition of the leading quality management systems guide.
TABLE OF CONTENTS
chapter |7 pages
Customer-related processes (7.2)
Determination of requirements related to the product (7.2.1)
chapter |7 pages
Measurement and monitoring of product (8.2.4)
Verifying conformity with product requirements (8.2.4)
