ABSTRACT
The fully revised edition of this well-known text by an experienced author, consultant and educator follows the structure and approach which has proved so successful since its first publication in 1980. The book examines the hotel as a business
providing commercial hospitality. It focuses on markets, money and people, and uses examples from hotel operations throughout the world.
This new edition is the outcome of a thorough revision of an established text. The new material includes a comprehensive profile of the hotel business in the 1990's and includes data, quotes and extracts from a wide range of authoritative industry sources.
TABLE OF CONTENTS
part |36 pages
The Concepts of Hotels and Hospitality
chapter |10 pages
Staying Away from Home
chapter |12 pages
Hotel Products and Markets
chapter |12 pages
Hotel Policies, Philosophies and Strategies
part |40 pages
The Structure of the Hotel Industry
chapter |11 pages
The Small Hotel
chapter |13 pages
Hotel Groups
chapter |14 pages
International Hotel Operations
part |33 pages
The Hotel and its Functions: Guest Services
chapter |10 pages
Rooms and Beds
chapter |13 pages
Food and Drink
chapter |9 pages
Miscellaneous Guest Services
part |35 pages
Hotel Support Services
chapter |14 pages
Marketing
chapter |8 pages
Property Ownership and Management
chapter |12 pages
Finance and Accounts
part |35 pages
People and Procedures