ABSTRACT

With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks and techniques to support management and leadership development.

chapter 1|2 pages

Introduction

chapter 3|1 pages

The recruitment process

chapter 4|2 pages

A vacancy exists

chapter 7|4 pages

Job descriptions

chapter 8|4 pages

Person specifications

chapter 9|1 pages

Job specification

chapter 10|2 pages

Getting approval

chapter 12|4 pages

Employment law

chapter 13|1 pages

Summary

chapter 1|1 pages

Introduction

chapter 2|1 pages

Why do we interview?

chapter 3|3 pages

Preparing for the interview

chapter 4|1 pages

The functions of the interviewer

chapter 5|1 pages

Interview format

chapter 6|1 pages

Welcoming the interviewees

chapter 7|2 pages

Asking questions

chapter 8|3 pages

Keeping to a natural sequence

chapter 9|1 pages

Taking notes

chapter 10|5 pages

Rounding off the interview

chapter 12|5 pages

Following up the interview

chapter 13|1 pages

Summary

chapter 1|1 pages

Introduction

chapter 2|1 pages

Preparing for the new employee

chapter 3|2 pages

Before the employee arrives

chapter 4|4 pages

On the day the employee arrives

chapter 5|5 pages

Individual needs

chapter 6|3 pages

Retaining your staff

chapter 7|4 pages

Developing staff

chapter 8|1 pages

Summary

chapter 1|2 pages

Quick quiz

chapter 2|2 pages

Workbook assessment

chapter 3|2 pages

Work-based assignment

chapter 1|5 pages

Reflect and review

chapter 2|2 pages

Action plan

chapter 3|1 pages

Extensions

chapter 4|3 pages

Answers to self-assessment questions

chapter 5|2 pages

Answers to the quick quiz

chapter 6|2 pages

Certificate