ABSTRACT

A concise and easy-to-read summary of the principles and practice of management for team leaders and line managers.

Introducing Management defines the scope of the management task and breaks it down to clarify and explain the full range of management responsibilities: Managing in Context - an introduction to the management role, setting it in the context of the whole organization and responsibilities for the new manager; Managing People - how to motivate people, lead and delegate and manage teams to improve performance and successfully manage change; Managing Activities - adding value to inputs to meet customer needs, how to plan and organise the workplace to make improvements; Managing Information - how to acquire accurate, timely and relevant information for the basis of quality management decisions; Managing Resources - a guide to all you need to know about financial information, budgeting and stock control.
This is the standard classification of management responsibilities adopted by most competence-based frameworks.

part |2 pages

Section 1 Managing in Context

chapter 1|7 pages

Achieving results

chapter 2|9 pages

Managing resources

chapter 3|11 pages

Focusing on customers

chapter 4|11 pages

Understanding the culture

chapter 5|14 pages

Understanding the environment

part |2 pages

Section 2 Managing People

chapter 6|11 pages

Motivating people

chapter 7|16 pages

Leading and delegating

chapter 8|16 pages

Managing teams

chapter 9|14 pages

Improving performance

chapter 10|11 pages

Managing change

part |2 pages

Section 3 Managing Activities

chapter 11|9 pages

Changing inputs into outputs

chapter 12|11 pages

Meeting customer needs

chapter 13|20 pages

Planning, organizing and controlling work

chapter 14|13 pages

Managing the workplace

chapter 15|13 pages

Making improvements

part |2 pages

Section 4 Managing Information

chapter 16|17 pages

Solving problems and making decisions

chapter 18|10 pages

Principles of effective communication

chapter 19|12 pages

Communicating effectively in writing

chapter 20|18 pages

Communicating effectively face-to-face

part |2 pages

Section 5 Managing Resources

chapter 21|15 pages

Financial information and management control

chapter 22|17 pages

Understanding financial accounts

chapter 23|12 pages

Preparing and using budgets

chapter 24|14 pages

Managing and controlling costs and resources