ABSTRACT

With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks and techniques to support management and leadership development.

chapter 1|1 pages

Introduction

chapter 4|2 pages

External relationships

chapter 6|3 pages

Relationships and organizational culture

chapter 7|1 pages

Summary

chapter 1|6 pages

Introduction

chapter 3|2 pages

Behaviour breeds behaviour

chapter 4|6 pages

Personal qualities

chapter 5|8 pages

Interpersonal skills

chapter 6|2 pages

Emotional intelligence

chapter 8|4 pages

Confidentiality

chapter 9|3 pages

Choosing your leadership style

chapter 10|1 pages

Summary

chapter 1|1 pages

Introduction

chapter 2|3 pages

Instructing

chapter 3|8 pages

Influencing

chapter 4|6 pages

Persuading

chapter 5|11 pages

Negotiating

chapter 6|2 pages

Summary

chapter 1|2 pages

Introduction

chapter 3|4 pages

Causes of conflict

chapter 4|3 pages

Resolving conflict situations

chapter 5|5 pages

The 4-step model for resolving conflict

chapter 6|2 pages

Achieving a win-win situation

chapter 7|1 pages

Summary

chapter 1|2 pages

Quick quiz

chapter 2|1 pages

Workbook assessment

chapter 3|2 pages

Work-based assignment

chapter 1|2 pages

Reflect and review

chapter 2|2 pages

Action plan

chapter 3|1 pages

Extensions

chapter 4|3 pages

Answers to self-assessment questions

chapter 5|1 pages

Answers to activities

chapter 6|1 pages

Answers to the quick quiz

chapter 7|2 pages

Certificate