ABSTRACT
'Operations Management: policy, practices, performance improvement' is the latest state-of-the-art approach to operations management. It provides new cutting edge input into operations management theory and practice that cannot be found in any other text.
Discussing both strategic and tactical inputs it combines and balances service and manufacturing operations.
* Cutting edge techniques accompanied by brand new case studies
* Challenges standard approaches
* Comprehensive coverage of strategic supply management
* Critical sample questions to aid discussion
* Reading lists and articles to support learning
* Additional lecturer support material
This outstanding author team is from the Operations Management Group at the University of Bath. Their expertise and knowledge is apparent in the text, and they bring to it their original research and experience in the field of operations management.
TABLE OF CONTENTS
part |64 pages
Overview
chapter |35 pages
Operations Management: Content, History and Current Issues
chapter |27 pages
Operations Strategy: the Strategic Role of Operations
part |94 pages
Policy
part |103 pages
Practice
chapter |41 pages
Managing Capacity: Managing Transforming Resources
chapter |24 pages
Project management: content, history and current issues
part |166 pages
Performance Improvement