ABSTRACT
Methods of improving business processes are developed on an ongoing basis, but few are successful. Common problems encountered include the failure of processes to meet expectations and the inability to sustain or replicate these business processes. Involvement of personnel at grassroots level, as well as at management level, is essential in implementing effective process improvement methods.
The authors present a step-by-step approach to the issue of effective process improvement, offering more than 200 tips and guidelines as well as addressing specific common problems and issues. The strategy presented is to take a broad and intuitive, but learned view of process improvement methods, and the tactics expounded are based on guidelines, common faults, and lessons learned. The authors disparage process improvement operations that depend on jargon and the support of just upper management, and promote grassroots involvement and self-sustaining measurement, making this an essential guide for all with involvement in process improvement.
TABLE OF CONTENTS
part |58 pages
Prepare for Process Improvement
chapter |18 pages
Introduction
chapter |22 pages
Understand Your Business
chapter |16 pages
Assess Technology and Industry Factors
part |72 pages
Define the New Business Processes
chapter |20 pages
Select the Right Processes
chapter |17 pages
Examine Your Current Business Processes
chapter |16 pages
Develop a Process Plan
chapter |16 pages
Define Your New Business Processes and Quick Wins
part |41 pages
Plan for Process Implementation
chapter |18 pages
Develop Your Improvement Implementation Strategy
chapter |21 pages
Develop Your Improvement Implementation Plan
part |52 pages
Implement and Sustain Process Improvement
chapter |14 pages
Accomplish Quick Wins
chapter |17 pages
Implement Improved Processes
chapter |18 pages
Measure and Maintain Improvement Momentum
part |37 pages
Deal with Specific Issues