ABSTRACT

This "hands on" book provides practical information on how to cost effectively set up an ISO 9001: 2000 compliant Quality Management System.

The new ISO 9000:2000 family is an all-encompassing series of standards that lay down requirements for incorporating the management of quality into the design, manufacture and delivery of products, services and software.

To achieve its main objectives, ISO 9001:2000 requires the manufacturer, or supplier, to possess a fully auditable Quality Management System consisting of Quality Policies, Quality Processes, Quality Procedures and Work Instructions. It is this Quality Management System that will provide the auditable proof that the requirements of ISO 9001:2000 have been and are still being met.

ISO 9001:2000 In Brief explains the meaning of ISO 9000, its history, current status, requirements and changes being made to it. It also covers how ISO 9001 will affect businesses, and how they can easily and cost-effectively satisfy their customers' requirements for quality control and quality assurance.


chapter 1|1 pages

WHAT IS QUALITY?

chapter |3 pages

Quality

chapter 2|6 pages

WHAT IS A QUALITY MANAGEMENT SYSTEM?

chapter 2|5 pages

6 What is a Quality Procedure?

chapter |1 pages

Document Data Sheet

chapter |1 pages

Distribution List (controlled copies)

chapter |1 pages

Amendments

chapter |1 pages

Contents

chapter |1 pages

List of Annexes

chapter |1 pages

Abbreviations and Acronyms

chapter 1|1 pages

Scope and objectives

chapter 2|1 pages

Procedure overview

chapter 3|3 pages

Procedure

chapter |2 pages

Annex 1 – Issue Resolution Form

chapter |1 pages

Annex 2 – Issue Resolution Log

chapter 2|4 pages

7 What is a Work Instruction?

chapter |1 pages

Document DD a at t aa S Sh h eee t

chapter |1 pages

Distribution List (controlled copies)

chapter |1 pages

Amendments

chapter |1 pages

Contents

chapter |1 pages

List of Annexes

chapter 1|6 pages

Scope and objectives

chapter |2 pages

Annex 1 – Issue Resolution For r m

chapter |1 pages

Annex 2 – Issue Resolution Log

chapter 2|9 pages

8 What is a Quality Process?

chapter 2|7 pages

9 What is a Quality Plan?

chapter 3|4 pages

THE HISTORY OF QUALITY STANDARDS

chapter 3|1 pages

1 1979

chapter |1 pages

ORGANISATION INTERNATIONAL NORMALISATION STANDARDIZATION

ORGANIZATION FOR

chapter 3|3 pages

4 1994

chapter 4|7 pages

WHO PRODUCES QUALITY STANDARDS?

chapter 5|22 pages

WHAT IS ISO 9000:2000?

chapter 5|8 pages

6 Major changes caused by ISO 9001:2000

5.6.1 The process model

chapter 6|1 pages

1 Design stage

chapter 6|1 pages

2 Manufacturing stage

chapter 6|1 pages

3 Acceptance stage

chapter 6|1 pages

4 In-service stage

chapter 6|1 pages

5 End of life stage

chapter 7|1 pages

WHO CONTROLS QUALITY IN AN ORGANISATION?

chapter 7|8 pages

1 Management

chapter 7|1 pages

3 Quality Assurance resources

chapter |3 pages

Abbreviations and Acronyms

chapter |5 pages

REFERENCES

Standards

chapter |6 pages

GLOSSARY

chapter |7 pages

Useful addresses