ABSTRACT
This new second edition of 'Managing People' provides a practical approach to applying up-to-the-minute management techniques, and is a vital source of information for professionals in the hotel and catering industry responsible for personnel and training.
Riley explores how aspects such as labour cost, utilization, labour market behaviour and pay are inseparable from the skills of people management. In the new edition he extends his ideas on productivity so as to encompass its relationship with functional flexibility. In a similar manner, thinking about motivating people is extended to include modern ideas about commitment. We all loosely refer to peoples' attitude but here he shows the complexity that lies behind them. It is especially of relevance for managers with responsibility for personnel and training, and degree-level students will also find its non-prescriptive, user-friendly approach helpful.
Michael Riley has extensive experience in the hotel and tourism industry and communicates in a way that reflects that experience.
TABLE OF CONTENTS
chapter |7 pages
Introduction
part |78 pages
People at work
chapter |8 pages
The importance of a good start
chapter |16 pages
Motivation
chapter |7 pages
Negative behaviour
chapter |10 pages
Groups and teams
chapter |14 pages
Commitment, job satisfaction and empowerment
chapter |8 pages
Understanding attitudes
chapter |5 pages
Pay is never neutral
chapter |8 pages
Organizations and authority
part |63 pages
Some useful techniques
chapter |18 pages
Productivity
chapter |5 pages
The measurement of labour turnover and labour stability
chapter |19 pages
Recruitment and selection
chapter |6 pages
Appraisal
chapter |7 pages
Grievance and dispute management
chapter |7 pages
Personnel administration
part |54 pages
Labour cost management
chapter |11 pages
How labour markets work
chapter |16 pages
Hotel and catering labour markets
chapter |6 pages
Overtime and labour costs
chapter |20 pages
Pay administration
part |21 pages
Wider issues