ABSTRACT
Return on Investment (ROI) remains one of the most challenging and intriguing issues facing human resource development and performance improvement professionals. Drawing on their expertise in developing and implementing ROI programs in human performance and training, Jack J. Phillips, Ph.D., Timothy W. Bothell and G. Lynn Snead demonstrate how you can effectively apply ROI to project management.
Today, almost every industry requires employees to manage multiple projects with competing priorities, critical deadlines, and unexpected interruptions—rendering everyone a project manager in some respect. Most employees feel the pressure of juggling any number of key projects simultaneously. Organizations have responded by investing large amounts of both time and money to improve project management, and most strive to justify the efforts and resources dedicated to improving this goal.
'The Project Management Scorecard' is a welcome relief for anyone managing a project or multiple projects, as well as the trainers, human resource development staff, or supervisors charged with measuring, evaluating, and managing project managers.
Project Management is one of the hottest topics in business management today, affecting nearly every individual in any organization across the globe. Let three HRD experts show you how to apply the hugely popular ROI process to the key organizational issue of successful project management including:
* Project management issues and challenges
* Measuring reaction and satisfaction
* How to calculate and interpret ROI
* Capturing business impact data
* Measuring skill and knowledge changes during the project
* Monitoring the true costs of the project solution
* Converting business measure to monetary values
* Forecasting ROI
The authors' step-by-step approach allows you to begin the ROI process immediately. Start measuring the success of your project management results today.
TABLE OF CONTENTS
part |73 pages
Setting the Stage
chapter |9 pages
Project Management Issues and Challenges
chapter |21 pages
The Project Management Process
chapter |16 pages
Project Management Solutions
chapter |25 pages
The Project Management Scorecard
part |132 pages
The Seven Measures
chapter |21 pages
How to Measure Reaction and Satisfaction
chapter |12 pages
How to Measure Skill and Knowledge Changes During the Project
chapter |30 pages
How to Measure Implementation, Application, and Progress
chapter |28 pages
How to Measure Implementation, Application, and Progress
chapter |12 pages
How to Calculate and Interpret ROI
chapter |10 pages
Identifying Intangible Measures of a Project Management Solution
chapter |17 pages
Monitoring the True Costs of the Project Solution
part |39 pages
Key Issues with the Measures
chapter |17 pages
How to Isolate the Effects of Project Management Solutions
chapter |20 pages
How to Convert Business Measures to Monetary Values
part |72 pages
Challenges