ABSTRACT

With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks and techniques to support management and leadership development.

chapter 1|1 pages

Introduction

chapter 2|5 pages

Defining quality

chapter 3|2 pages

Design quality and process quality

chapter 4|2 pages

Quality systems

chapter 5|4 pages

Why is quality important?

chapter 6|8 pages

The cost of quality

chapter 7|6 pages

Dependability

chapter 8|10 pages

Certification and accreditation schemes

chapter 9|2 pages

Summary

chapter 1|1 pages

Introduction

chapter 3|2 pages

What is total quality management?

chapter 4|1 pages

Continuous improvement

chapter 5|4 pages

Focus on the customer

chapter 6|2 pages

A commitment to quality

chapter 7|2 pages

Teamwork and trust

chapter 8|1 pages

Summary

chapter 1|1 pages

Introduction

chapter 2|2 pages

Finding ways to improve quality

chapter 3|4 pages

Working as a team

chapter 4|10 pages

Getting your team to work for quality

chapter 5|3 pages

Zero defects programmes

chapter 6|1 pages

Summary

chapter 1|2 pages

Quick quiz

chapter 2|1 pages

Workbook assessment

chapter 3|2 pages

Work-based assignment

chapter 1|4 pages

Reflect and review

chapter 2|2 pages

Action plan

chapter 3|3 pages

Extensions

chapter 4|4 pages

Answers to self-assessment questions

chapter 5|1 pages

Answers to the quick quiz

chapter 6|2 pages

Certificate