ABSTRACT

With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks and techniques to support management and leadership development.

chapter 1|1 pages

Introduction

chapter 2|1 pages

Types of one-to-one meetings

chapter 4|9 pages

Communicating in one-to-one meetings

chapter 5|1 pages

Formal meetings with staff

chapter 6|2 pages

Taking notes

chapter 7|2 pages

Counselling interviews

chapter 8|3 pages

Disciplinary interviews

chapter 9|2 pages

Grievance interviews

chapter 10|7 pages

Other methods of one-to-one communication

chapter 11|1 pages

Summary

chapter 1|1 pages

Introduction

chapter 2|4 pages

The role of feedback in communication

chapter 3|1 pages

Giving feedback to improve performance

chapter 4|5 pages

Feedback in less formal situations

chapter 5|2 pages

Appraisal meetings

chapter 6|5 pages

Receiving feedback

chapter 7|1 pages

Summary

chapter 1|1 pages

Introduction

chapter 2|7 pages

Different types of meetings

chapter 3|7 pages

Preparing for meetings

chapter 4|4 pages

Taking part in a meeting

chapter 5|5 pages

Following up on meetings

chapter 6|1 pages

Summary

chapter 1|2 pages

Quick quiz

chapter 2|1 pages

Workbook assessment

chapter 3|3 pages

Work-based assignment

chapter 1|3 pages

Reflect and review

chapter 2|2 pages

Action plan

chapter 3|1 pages

Extensions

chapter 4|4 pages

Answers to self-assessment questions

chapter 5|2 pages

Answers to activities

chapter 7|2 pages

Certificate