ABSTRACT

'Learning through Knowledge Management' provides an insightful overview of the main issues integrating learning and Knowledge Management. It offers a rich resource of case examples that highlight Knowledge Management in practice.



The text explores and defines learning and Knowledge Management concepts, and deals with the elements that play an important part in determining implementation success in the organization. The chapters present a managerially oriented discussion of the following key areas:

* The role of processes in managing knowledge
* The behavioural side of Knowledge Management
* Leadership reflexes for knowledge management success
* The key features of Information Technology required for Knowledge Management
* The future of Knowledge Management as part of organization management.

There are many case studies which include:
British Airways
BP Amoco
Ford
Hewlett Packard
Xerox
Swedish Police
IBM

The case studies encompass a diverse and broad range of sectors, maturity of practice, problems and approaches to Knowledge Management.

part |162 pages

Case Studies

chapter |13 pages

British Airways

chapter |9 pages

BP Amoco

chapter |8 pages

Celemi

chapter |22 pages

Chevron

chapter |8 pages

CMG

chapter |3 pages

Ford

chapter |11 pages

Hewlett-Packard

chapter |4 pages

Honda

chapter |12 pages

IBM

chapter |7 pages

ICL

chapter |3 pages

Lucent Technologies

chapter |5 pages

Monsanto

chapter |3 pages

Pacific Western Airlines

chapter |24 pages

The Post Office

chapter |5 pages

Quidnunc

chapter |4 pages

Singapore Airlines

chapter |14 pages

Xerox