ABSTRACT

Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).

chapter 1|1 pages

Introduction

chapter 3|4 pages

The process of learning

chapter 4|4 pages

Learning styles

chapter 5|1 pages

Barriers to successful learning

chapter 6|4 pages

Methods of learning

chapter 7|2 pages

Summary

chapter 1|1 pages

Introduction

chapter 3|1 pages

Your role in the training process

chapter 4|6 pages

Structure of a training session

chapter 5|4 pages

Designing and using visual aids

chapter 6|12 pages

Training methods

chapter 7|4 pages

Dealing with problems

chapter 8|4 pages

Assessment

chapter 9|6 pages

Methods of assessment

chapter 10|4 pages

Giving feedback

chapter 11|4 pages

Evaluation techniques

chapter 12|4 pages

Keeping records

chapter 13|2 pages

Summary

chapter 1|2 pages

Introduction

chapter 3|1 pages

Why coach?

chapter 4|1 pages

Three golden rules

chapter 5|7 pages

The process

chapter 6|2 pages

Keeping records

chapter 7|1 pages

Summary

chapter 1|2 pages

Quick quiz

chapter 2|1 pages

Workbook assessment

chapter 3|1 pages

Work-based assignment

chapter 1|4 pages

Reflect and review

chapter 2|2 pages

Action plan

chapter 3|1 pages

Extensions

chapter 4|3 pages

Answers to self-assessment questions

chapter 5|1 pages

Answers to the quick quiz

chapter 6|3 pages

Certificate