ABSTRACT
This is a comprehensive, user-friendly and hands-on book that is a single source of reference of tools and techniques for all quality practitioners.
Implementing Six Sigma and Lean covers the basics of how to manage for consistently high quality and gives good coverage of both simple tools and advanced techniques which can be used in all businesses. This book provides guidance on how to use these tools for different situations such as new start-up companies, stalled projects and the constant achievement of high quality in well-established quality regimes.
Case studies are included that encourage the reader to respond in a practical situations and provide a good learning resource for courses. There are summaries of key elements and questions with exercises at the end of each chapter.
TABLE OF CONTENTS
part |49 pages
The Foundations of Quality
chapter |15 pages
Quality and Operational Excellence
chapter |20 pages
History of the Quality Movement
chapter |12 pages
The Scope of Tools and Techniques
part |102 pages
Tools
chapter |11 pages
Tools for Definition
chapter |25 pages
Tools for Measurement
chapter |23 pages
Tools for Analysis
chapter |21 pages
Tools for Improvement
chapter |20 pages
Tools for Control
part |88 pages
Techniques
chapter |40 pages
Quantitative Techniques
chapter |46 pages
Qualitative Techniques
part |54 pages
Implementation