ABSTRACT
Discover the practical tips to make you an effective, customer-oriented manager!
Focusing on the pervading belief that everything a manager does must be customer oriented, The Concise Handbook of Management: A Practitioner’s Approach gives you an overview of everything you need to know about managing in one practical, concise book. This plain-talking guide not only explains management theories, but also presents commonsense suggestions on the best ways to effectively manage people and things, no matter what type of business you are in. Taking a practitioner’s approach of discussing management issues with customers ultimately in mind, this practical book motivates, is easily understandable, and is entertaining to boot.
The Concise Handbook of Management: A Practitioner’s Approach uses succinct chapters with several real stories and case studies designed to clearly illustrate each concept and suggestion. Written with the busy manager in mind, each chapter is compact, clear, true-to-life, and is always aimed at the bottom line. The book includes a small business marketing and promotion checklist, a helpful bibliography, and a useful glossary of terms.
The Concise Handbook of Management: A Practitioner’s Approach explores:
- the first three steps in becoming a good manager
- understanding the importance of customers
- getting the most from employees
- management competencies and styles
- organizational structures and cultures
- managing change
- managing conflict and stress
- managing teams and workgroups
- ethics
- leadership
- managing time
- written business communication
- mastering the skills of a presentation
- dealing with people in the workplace
- a small business marketing checklist
- project or program planning
- the marketing basics—product—strategy—marketing—pricing
- developing external and internal customers
TABLE OF CONTENTS
part I|32 pages
Building the management foundation
chapter Chapter 1|5 pages
What Is Management?
chapter Chapter 2|9 pages
A Brief History of Management
chapter Chapter 3|5 pages
The Frist Three Strps to Becoming a God Manage
chapter Chapter 4|8 pages
Understanding the Importanc of Customers
part II|96 pages
Basic thoughts on and theories of management
chapter Chapter 5|6 pages
Management Competencies and Styles
chapter Chapter 6|12 pages
GettinGge tttihnge t hMe Moosstt ffrroomm Em Eplmoyepelsoyees
chapter Chapter 7|10 pages
Organizational Structures and Cultures Organizational Structures and Cultures
chapter Chapter 8|8 pages
Managing Change
chapter Chapter 9|8 pages
Managing conflict
chapter |6 pages
Chapter 10 Managing Teams and Work Groups
chapter Chapter 11|6 pages
Managing by Objectives
chapter Chapter 12|7 pages
Quality
chapter Chapter 13|6 pages
Ethics
chapter Chapter 14|9 pages
Leadership
chapter Chapter 15|5 pages
Management: Theory versus Practice
chapter Chapter 16|8 pages
Managing in Different Cultures
part III|53 pages
The basic skills of management
chapter Chapter 17|8 pages
Managerial Decision Making and Problem Solving
chapter Chapter 18|6 pages
Managing Time
chapter Chapter 19|8 pages
Dealineg with Pe ople in the Workplace
chapter Chapter 20|5 pages
Oral Communication in the Workplace
chapter Chapter 21|6 pages
Written Business Communication
chapter Chapter 22|7 pages
Presenting Yourself and Your Ideas: Mastering the Skills of a Presentation
chapter Chapter 23|3 pages
Making Meetings Matter
chapter Chapter 24|5 pages
An Outlnine for Project or Program Planning
part IV|48 pages
The basics of business