Now in its ninth edition, Human Resource Management in the Hospitality Industry: A Guide to Best Practice, is fully updated with new legal information, data, statistics and examples. Taking a 'process' approach, it provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise’s workforce within the current business and social environment.

Since the eighth edition of this book there have been many important developments in this field and this ninth edition has been completely revised and updated in the following ways:

  • Extensively updated content to reflect recent issues and trends including: labour markets and industry structure, impacts of IT and social media, growth of international multi – unit brands, role of employer branding, talent management, equal opportunities and managing diversity. All explored specifically within the Hospitality Industry
  • The text explores key issues and shows real life applications of HRM in the Hospitality industry and is informed through the authors’ research projects within Mitchells & Butler's plc, Pizza Express, Marriott Hotels and Café Rouge. 
  • An extended case study drawing from the authors’ experience working with Forte and Co., Centre hotels, Choice Hotels and Bass, Price Waterhouse and Grant Thornton

Written in a user friendly style and with strong support from the Institute of Hospitality, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.

part |32 pages

The Hospitality Industry HRM Context

chapter |11 pages

Background to the Industry's Workforce

chapter |19 pages

Human Resource Management (HRM)

part |56 pages

Effectively Resourcing the Hospitality Organization

chapter |14 pages

Job Design

chapter |14 pages


chapter |16 pages


chapter |10 pages

Appointment and Induction

part |39 pages

Developing the Human Resource

chapter |13 pages

Performance Management

chapter |13 pages


chapter |11 pages

Management Development

part |31 pages

Rewards and Remuneration

chapter |8 pages

Reward Systems

chapter |8 pages

Job Evaluation

chapter |6 pages


chapter |7 pages

Employee Benefits

part |54 pages

The employment relationship

chapter |12 pages

Labour turnover and workforce stability

chapter |9 pages

Employee relations

chapter |12 pages

Employment law

chapter |9 pages

Productivity and labour costs

part |72 pages

HRM and hospitality: contemporary issues

chapter |12 pages

Organizing human resources

chapter |15 pages

Managing people

chapter |12 pages

Managing in the international context

chapter |8 pages

Employer branding

chapter |6 pages

Customer care and quality

chapter |8 pages

Business ethics