ABSTRACT
Over the last decade governments in Europe and North America have attempted to improve efficiency of public services through Information and Communication Technology, commonly branded as electronic government (e-government). Public Sector Transformation through E-Government explores the influence that e-government has on public sector organizations, the organizational complexities that result, and its impact on citizens and democratic society.
This book examines e-government’s potential to transform public services from a theoretical perspective, and provides practical examples from leading public sector institutions that have utilized e-government as a basis to bring about change. It further investigates the relationship between citizens and government and how they are affected by e-government policies and programs. Aimed at students and researchers of public administration/management and information systems, this book serves as a welcome tool for examining and understanding e-government and transformational change.
TABLE OF CONTENTS
part |82 pages
Part I Transformational E-Government
chapter |12 pages
4 Transformative E-Government and Public Service
chapter |13 pages
5 A Green Revolution
chapter |15 pages
7 Identifying Core Capabilities for Transformational Local Digital Government
part |78 pages
Part II Benefits and Barriers to Transformation
chapter |20 pages
10 Profiling E-Participation Research in Europe and North America
chapter |12 pages
11 Rational Choice Theory
chapter |15 pages
12 E-Government for All
part |87 pages
Part III T-Government and Public Service Delivery