This is the official account of the experiments carried out at the Hawthorne Works of the Eastern Electric Company in Chicago. These were divided into test room studies, interviewing studies and observational studies. The test room studies were experiments into what variables in a workplace environment might affect worker fatigue. The findings of these tests led to extensive interviewing on the attitudes of the workers. The final phase of the Hawthorne experiment focused on social factors, using techniques of cultural anthropology to observe small working groups. The results of these experiments profoundly influenced the Human Relations movement.

part I|141 pages

Working Conditions and Employee Efficiency

part II|46 pages

A Plan for the Improvement of Employee Relations

part III|90 pages

A Conceptual Scheme for the Understanding of Employee Dissatisfaction

chapter XIII|15 pages

The Interviewing Method

chapter XIV|29 pages

Complaints and Personal Equilibrium

chapter XVI|14 pages

Complaints and Social Equilibrium

part IV|117 pages

Social Organization of Employees

part V|37 pages

Applications to Practice of Research Results

chapter XXIV|12 pages

An Industrial Organization as a Social System

chapter XXVI|10 pages

Implications for Personnel Practice