ABSTRACT

This book deals with one of the current major debates in planning: how to measure the quality and effectiveness of the output of the planning process. It deals with issues of defining quality, public sector management, the use of indicators and the planning process. Although case study material is drawn from UK practice this topic is universal and the authors include discussions of international practice and experience.

part |2 pages

Part One Planning for quality

chapter 1|11 pages

Introduction—the research

chapter 2|41 pages

The question of quality

chapter 3|33 pages

Managing local government

chapter 4|41 pages

Measuring performance, the building blocks

part |2 pages

Part Two Measuring quality

chapter 6|15 pages

An analytical framework

chapter 7|26 pages

Practice in England

chapter 8|40 pages

An international perspective

chapter 9|54 pages

Innovation and measurement in England

chapter |42 pages

Appendix 1 The quality tools

chapter 39|3 pages

4 Notes