Interpersonal Skills Training | A Handbook for Funeral Service Staffs

Book

Interpersonal Skills Training

ABSTRACT

This comprehensive handbook provides a solid foundation in helping skills related to successful funeral service practice.

TABLE OF CONTENTS

part |37 pages

Recognizing the Role of Interpersonal Skills

chapter 1|6 pages

Why this Book?

chapter 2|13 pages

Acknowledging the Need for Interpersonal Skills in the Funeral Home

chapter 3|10 pages

Characteristics of the Helping Funeral Director

chapter 4|5 pages

Understanding the Helping Process

part |76 pages

Developing Interpersonal Skills

chapter 5|7 pages

Developing Essential Helping Skills for Successful Funeral Service Practice

chapter 6|15 pages

Skill One

Attending or Listening

chapter 7|6 pages

Skill Two

Paraphrasing

chapter 8|6 pages

Skill Three

Clarifying

chapter 9|5 pages

Skill Four

Perception Checking

chapter 10|6 pages

Skill Five

Leading

chapter 11|7 pages

Skill Six

Questioning

chapter 12|6 pages

Skill Seven

Reflecting Feelings

chapter 13|5 pages

Skill Eight

Informing

chapter 14|6 pages

Skill Nine

Summarizing

part |12 pages

Overcoming Barriers to Implementation

chapter 15|6 pages

Barriers to Effective Communication

chapter 16|4 pages

The Integration and Implementation of Funeral Director Helping Skills

part |54 pages

Grief and Mourning

chapter 17|8 pages

Understanding Grief and Mourning

chapter 18|8 pages

Uniqueness of Grief Response

chapter 19|20 pages

Overview of Normal Experience of Grief

chapter 20|8 pages

Understanding Common Patterns of Avoiding Grief

chapter 21|8 pages

Children and Grief

part |20 pages

Caring for the Caregiver

chapter 22|14 pages

Funeral Service and Stress

Caring for the Caregiver

chapter 23|4 pages

A Final Word