This book combines 20 stories from a variety of organizations with a selection of nine theories, both mainstream and emerging. The stories introduce readers to individuals talking about how they communicate today via information and communication technologies (ICTs) in business or organizational contexts. The theories, presented in accessible language, illuminate the implicit patterns in these stories. This book demonstrates how and why these technologies are used under myriad circumstances.

chapter |12 pages


chapter 1|10 pages

Media Choice and ICT Use

chapter 3|10 pages

Rogers’ Diffusion of Innovations

chapter 5|8 pages

Impression Management and ICTs

chapter 6|12 pages

Enactment and Sensemaking in Organizations

chapter 7|8 pages

Giddens’ Structuration Theory and ICTs

chapter 8|12 pages

Complexity Theories and ICTs

chapter 9|14 pages

ICT and Culture

chapter 10|8 pages

The Frustrated Professor

chapter 13|8 pages

Slowing Down in the Fast Lane

chapter 19|10 pages

Fighting Uncertainty With Intelligence

chapter 29|8 pages

Information Will Get You to Heaven