ABSTRACT

Patient-centered care is a way of thinking and doing things that considers patients partners in the development of a healthcare plan designed to meet their specific needs. It involves knowledge of the individual as a person and integrates that knowledge into their plan of care.

Patient-centered care is central to the discussion of healthcare at the insurance and hospital-level. The quality of the service is evaluated more deeply from all the healthcare components, including insurance payments. It is the start of a new client- and patient-centered healthcare, which is based on a profound respect for patients and the obligation to care for them in partnership with them.

Healthcare has been lacking a strategy to teach patients how to take care of themselves as much as they possibly can. In countries with socialized healthcare, patients don’t go to the emergency room unless it is necessary; they have a physician on call instead. This affords more personalized care and avoids patients getting lost in the hospital system.

This book advocates the critical role of patients in the health system and the need to encourage healthy living. We need to educate patients on how to be more self-aware, giving them the tools to better understand what they need to do to achieve healthy lifestyles, and the protocols and policies to sustain a better life.

Prevention has always been the pinnacle of medical care. It’s time to highlight and share this approach with patients and involve them as active participants in their own healthcare. This is the method on which to build the new healthcare for the next century.

part I|52 pages

Patient First

chapter Chapter 1|7 pages

Patient-Centered Care

chapter Chapter 2|7 pages

Access to Care

chapter Chapter 3|6 pages

Address Patients’ Questions and Needs

chapter Chapter 4|6 pages

Sharing the Vision of Care

chapter Chapter 5|8 pages

Meeting Patients’ Expectations and Satisfaction

chapter Chapter 6|8 pages

Fear and Anxiety Relief: Family Care

chapter Chapter 7|5 pages

Engaging Patients

part II|46 pages

Team Approach

chapter Chapter 8|7 pages

Building Team Approach and Communications

chapter Chapter 9|7 pages

Common Ground with the Patients

chapter Chapter 10|8 pages

Confusion over Care

chapter Chapter 11|7 pages

Coordinating Patients’ Participation

chapter Chapter 12|6 pages

Scheduling

chapter Chapter 13|6 pages

Do Patients Want to Participate?

part III|54 pages

The True North

chapter Chapter 14|7 pages

Transparency and Honesty

chapter Chapter 15|6 pages

The True North Alignment

chapter Chapter 16|7 pages

Quality Values

chapter Chapter 17|7 pages

Optimized Healthcare Services

chapter Chapter 18|6 pages

Healing Relationships

chapter Chapter 19|7 pages

Information Power

chapter Chapter 20|7 pages

The Role of Technology and Telemedicine

part IV|42 pages

LONG-TERM and Chronic Care

chapter Chapter 21|8 pages

Continuity of Patient Care and Advance Directives

chapter Chapter 22|6 pages

Involvement of Family Members and Caregivers

chapter Chapter 23|8 pages

Long-Term Facilities

chapter Chapter 24|4 pages

Comfort Level

chapter Chapter 25|8 pages

Chronic Conditions and Pain Management

chapter Chapter 26|5 pages

Dignity in Dementia

part V|40 pages

Building Quality Systems

chapter Chapter 27|7 pages

Patient Flow and Press Ganey Scores

chapter Chapter 28|9 pages

Clinical Staff and Better Patient Experience

chapter Chapter 29|5 pages

Fall Prevention—Engaging the Family

chapter Chapter 30|4 pages

Hand Hygiene

chapter Chapter 31|6 pages

Time-Out for Better Quality

chapter Chapter 32|4 pages

Setting Up Strategies

part VI|42 pages

Healthcare Change of Thinking

chapter Chapter 33|7 pages

Changing the Way We Think

chapter Chapter 34|5 pages

Physical Wellness

chapter Chapter 35|5 pages

Circle of Support

chapter Chapter 36|6 pages

Difficult Patients

chapter Chapter 37|8 pages

Psychological Support, Depression, and Suicide

chapter Chapter 38|5 pages

Respecting Patients’ Choices and Autonomy