This book attempts to identify some principal dimensions of the process of market and job restructuring by means of case studies of service companies. It places special emphasis on the job restructuring issue and, in particular, on the decline of internal labor markets in the U.S. economy.

chapter 1|6 pages


chapter 3|31 pages

Retailing: The Case of R. H. Macy & Co.

chapter 4|28 pages

Utilities: The Case of New York Telephone

chapter 7|8 pages

Policy Implications