ABSTRACT

The Routledge Handbook of Tourism Experience Management and Marketing offers a comprehensive and thorough inquiry into both customary and emergent issues of tourism experience and co-creation. Drawing together contributions from 83 authors from 28 countries with varied backgrounds and interdisciplinary interests, the handbook highlights multiple representations and interpretations of the theme. It also integrates a selection of illustrative global case studies to effectively present its chapter contents.

Tourism experience drives the contemporary tourist’s behavior as they travel in pursuit of experiencing unique and unusual destinations and activities. Creating a memorable and enduring experience is therefore a prerequisite for the all tourism business organizations irrespective of the nature of their products or services. This handbook focuses on conceptualizing, designing, staging, managing and marketing paradigms of tourism experiences from both supply and demand perspectives. It sheds substantial light on the contemporary theories, practices and future developments in the arena of experiential tourism management and marketing.

Encompassing the latest thinking and research themes, this will be an essential reference for upper-level students, researchers, academics and industry practitioners of hospitality as well as those of tourism, gastronomy, management, marketing, consumer behavior, cultural studies, development studies and international business, encouraging dialogue across disciplinary boundaries.

chapter |12 pages

Introduction

part I|115 pages

Tourism experience

chapter 10|9 pages

Tourism and the experience economy

A critique?

part II|117 pages

Crafting tourism experiences

chapter 18|11 pages

Trends in experience design

Strategies for attracting millennials to wineries in Victoria, Australia

chapter 21|8 pages

Experiential dissonance

part III|125 pages

Marketing tourism experiences

chapter 25|12 pages

Relationship marketing

A consumer experience perspective

chapter 31|11 pages

Dark tourism

Negative experiences as part of modern tourism

part IV|80 pages

Technology enabled tourism experiences

chapter 36|10 pages

Pictures, colors and emotions

Shaping the UK’s e-tourism experience

chapter 37|11 pages

Managing tourist experience through social media

Evidence from South Korea

part V|56 pages

Sustainable tourism experience

chapter 40|9 pages

Rethinking sustainable tourism through identity decomposition

The stratification of the intensifying factors of the tourism experience

chapter 42|11 pages

Towards green loyalty

Driving from green experiential quality, green emotional attachment, green image, green switching experience, and green experiential satisfaction

part VI|87 pages

Emerging avenues of tourism experience and co-creation

chapter 44|8 pages

Co-creation of tourism experiences

A conceptual framework

chapter 47|11 pages

Chinese meaning of face in Arctic Norway

Cultural co-creation for tourist experiences

chapter 50|10 pages

Senior tourism and customer experience

Links and opportunities

chapter 52|6 pages

Conclusion

Some reflections on experiential tourism management and marketing