ABSTRACT
Exploring a variety of methods for improving the economic performance of organizations, this multidisciplinary text covers macro- and micro-perspectives while considering strategic planning, systematic process analysis, leadership studies, group dynamics, and human motivation theories. It highlights "quality of relationships" as a guiding principle within the framework of public administration and stresses customer, client, and stakeholder satisfaction. With over 1000 literature references, tables, drawings, and equations, and appendices of laws and regulations, the book responds to the mandate for high performance and increased productivity.
TABLE OF CONTENTS
part 1|1 pages
Introduction
part 2|1 pages
Historical Development
part 3|1 pages
Theoretical Structure
part 4|1 pages
Quality Management and Organizational Culture
part 5|1 pages
Quality Management: Measuring Effectiveness
part 7|1 pages
Leadership And Teams In Quality Organizations
part 8|1 pages
Implementing Quality Management: Practices, Cases, And Experiences