Originally published in 1994 this book concerns successful implementation of radical, technological innovations within business organizations. It extends and unifies paradigms for understanding implementation of radical innovations by modeling roles and interactions between key vending and buying firm players. It focuses on how interaction between certain players in buying and vending organizations affects successful implementation of the innovation and investigates the relationships between the user, buying change agent and vending change agent.

chapter 1|5 pages


chapter 2|19 pages

Prior Research

chapter 3|17 pages

Theoretical Framework and Hypotheses

chapter 4|26 pages

Research Methodology

chapter 5|14 pages

Summary of Findings

chapter 6|13 pages

Forces Affecting User Satisfaction

chapter 7|3 pages

BCA/User Satisfaction Relationship

chapter 8|21 pages

Exchange/User Satisfaction Relationship

chapter 10|17 pages

Interaction/Exchange Relationship

chapter 12|11 pages