ABSTRACT

Internal Coaching: The Inside Story provides a window into the world of internal coaching: the challenges and rewards for the coaches themselves and the ways in which organisations can ensure that they can get best value for money from their investment in them.Internal coaching is booming. A recent survey showed that nearly four fifths of large organisations in the UK believe that internal coaching (that is coaching delivered by one employee to another in a different chain of command) will grow over the next three years. Yet there has been surprisingly little written about the unique nature of the internal coaching role. Drawing on the stories of hundreds of internal coaches, coach sponsors, lead coaches, supervisors of internal coaches and coach trainers, Internal Coaching: The Inside Story gives internal coaches a voice. It makes available to hard-pressed HR directors, talent managers, and learning and development professionals the fruits of very practical research into what is working in organisations and how they might maximise the value for money they get from their investment in internal coaches.

chapter One|7 pages

Introduction

part I|78 pages

What Internal Coaches Need to Know

chapter Two|20 pages

The role of the internal coach

chapter Three|32 pages

Recognising ethical dilemmas

chapter Four|24 pages

Addressing ethical dilemmas

part II|181 pages

What Organisations Need to Know

chapter Five|21 pages

Why have internal coaches?

chapter Six|35 pages

Developing a coaching strategy

chapter Seven|29 pages

Building the organisational framework

chapter Eight|24 pages

Selection and training

chapter Ten|29 pages

Evaluation