This fully updated ninth edition provides an introduction to conflict and conflict management that is firmly grounded in current theory, research, and practice.

Covering a range of conflict settings, including interpersonal, group, and organizational conflicts, it includes an abundance of real-life case studies that encompass a spectrum of theoretical perspectives. Its emphasis on application makes it highly accessible to students, while expanding their comprehension of conflict theory and practical skills. This new edition features a new chapter presenting key principles students can practice to become more skillful at managing conflict, a wealth of up-to-date research and case examples, suggested readings and video resources, and integrated questions for review and discussion.

This textbook can be used in undergraduate or graduate courses on conflict in communication, business and management, political science, and counseling programs.

An accompanying instructor's manual, including suggested assignments, cases, exercises, and test questions, can be found at www.routledge.com/9780367461478 under Instructor and Student Resources.

chapter |14 pages


chapter Chapter 1|27 pages

Communication and Conflict

chapter Chapter 2|33 pages

The Inner Experience of Conflict

chapter Chapter 3|31 pages

Conflict Interaction

chapter Chapter 4|36 pages

Conflict Styles and Strategic Conflict Interaction

chapter Chapter 5|38 pages

Power: The Architecture of Conflict

chapter Chapter 6|33 pages


chapter Chapter 7|23 pages

Climate and Conflict Interaction

chapter Chapter 8|25 pages

Managing Conflict

chapter Chapter 9|37 pages

Third Party Intervention

chapter Chapter 10|18 pages

Working Through Conflict