This book deals with the "hard skills" involved in achieving leadership quality. It provides a vehicle to foster interaction of the elements of the modern approach to quality, including statistical applications, quality and reliability engineering, management, and motivational aspects.

chapter |2 pages


part I|35 pages

Leadership and the Organization

chapter Chapter 1|9 pages

The Paradigm Paradox

chapter Chapter 2|13 pages

The Culture Trap

chapter Chapter 3|9 pages

The Work of the Leader

part II|43 pages

Implementing the Vision

chapter Chapter 4|12 pages

Vision—Or Just Seeing Things?

chapter Chapter 5|7 pages

The Improvement-Driven Organization

chapter Chapter 6|21 pages

The Continuous Improvement Model

part III|61 pages

Economics of Quality

chapter Chapter 7|13 pages

Inspection Efficiency—An Oxymoron?

chapter Chapter 8|14 pages

Structuring Quality Costs

chapter Chapter 9|13 pages

Reporting Quality Costs

chapter Chapter 10|17 pages

Analyzing Quality Costs

part IV|24 pages

Statistics and Other Laws of Nature

chapter Chapter 11|10 pages

Statistical Thinking

chapter Chapter 12|12 pages

Statistical Process Control