ABSTRACT
This book deals with the "hard skills" involved in achieving leadership quality. It provides a vehicle to foster interaction of the elements of the modern approach to quality, including statistical applications, quality and reliability engineering, management, and motivational aspects.
TABLE OF CONTENTS
part I|35 pages
Leadership and the Organization
part II|43 pages
Implementing the Vision
part III|61 pages
Economics of Quality
part IV|24 pages
Statistics and Other Laws of Nature