Business Process Management has helped thousands of leaders and BPM practitioners successfully implement BPM projects, enabling them to add impactful and measurable value to their organizations. The book covers all major frameworks, including LEAN and Six Sigma, and offers a unique emphasis on BPM’s interrelationship with organizational management, culture, and leadership. Its common-sense approach teaches how BPM must be well-integrated across an entire business if it is to be successful, augmented and aligned with other management disciplines.

This thoroughly revised and updated fifth edition includes:

  • Discussion of the impact of the COVID-19 Pandemic on business operations, business transformation, remote working, and new processes.
  • New and revised content on sustainable processes in BPM.
  • Expanded material on process automation and new technologies, including AI.
  • New and revised international case studies and practical examples.
  • A streamlined layout, as well as new questions and thought-provoking comments to promote discussion and thinking.

Business Process Management is an accessible core text for advanced undergraduate and postgraduate students studying Business Process Management, Operations, Production, and Strategic Management, as well as an indispensable guide to any senior business executive or chief financial officer.

The work is complemented by online resources to support instructors and learning, including PowerPoint slides for each chapter.

part 1|88 pages

Frequently Asked Questions

chapter 1|7 pages

What is Business Process Management?

chapter 7|13 pages

What are the Technology Components of BPM?

chapter 8|8 pages

Should You be Customer-Centric?

part 2|434 pages

BPM—How Do You Do It?

chapter 11|21 pages

7FE Framework Overview

chapter 12|15 pages

Guidelines on How to Use the 7FE Framework

chapter 13|55 pages

Foundations Phase

chapter 14|44 pages

Enablement Phase

chapter 15|33 pages

Launch Phase

chapter 16|40 pages

Understand Phase

chapter 17|57 pages

Innovate Phase

chapter 18|26 pages

People Phase

chapter 19|14 pages

Develop Phase

chapter 20|16 pages

Implement Phase

chapter 21|19 pages

Realize Phase

chapter 22|9 pages

Sustainability Phase

chapter 23|4 pages

Essentials Introduction

chapter 24|30 pages

Project Management

chapter 25|29 pages

People Change Management

chapter 26|9 pages


part 3|49 pages


chapter 28|30 pages

Case Studies from the USA, Asia, and Europe

chapter 29|17 pages

BPM Maturity