ABSTRACT
A productive society is dependent upon high-performing government. This third edition of The Public Performance and Productivity Handbook includes chapters from leading scholars, consultants, and practitioners to explore all of the core elements of improvement. Completely revised and focused on best practice, the handbook comprehensively explores managing for high performance, measurement and analysis, costs and finances, human resources, and cutting-edge organizational tools. Its coverage of new and systematic management approaches and well-defined measurement systems provides guidance for organizations of all sizes to improve productivity and performance. The contributors discuss such topics as accountability, organizational effectiveness after budget cuts, the complementary roles of human capital and “big data,” and how to teach performance management in the classroom and in public organizations. The handbook is accompanied by an online companion volume providing examples of performance measurement and improvement manuals across a wide variety of public organizations. The Public Performance and Productivity Handbook, Third Edition, is required reading for all public administration practitioners, as well as for students and scholars interested in the state of the public performance and productivity field.
TABLE OF CONTENTS
part Section I|114 pages
What Works, What Does Not, What to Avoid
chapter 1|31 pages
Three Parallel Movements to Improve Government Decision-Making
chapter 2|20 pages
Approaches to Improving Performance in Government
chapter 10|8 pages
Learning from Performance Improvement
part Section II|97 pages
Managing for High Performance
chapter 14|22 pages
Accountability
part Section III|59 pages
Measurement and Analysis to Guide Performance Programs
chapter 17|7 pages
Evidence-Based Practice and Performance
chapter 19|11 pages
The Psychology of Information
part Section IV|98 pages
Financing Performance
chapter 21|17 pages
Organizational Effectiveness after Budget Cuts
part Section V|40 pages
Managing Human Resources for Peak Performance
chapter 25|13 pages
Harnessing Human Capital for Peak Performance
part Section VI|46 pages
Applying Twenty-first Century Organizational Tools
chapter 28|17 pages
Public-Private Partnerships
part Section VII|38 pages
Accessing and Adapting Best Practices