This book is an exploration of intentional listening as an essential skill for coaches. It introduces the Head, Heart, and Hands Listening model as a vital tool to amplify effective listening in coaching practice.

Accessible and applicable, the book explores the three listening modalities of Head, Heart, and Hands as active, though largely unconscious, lenses that inform the potency of our listening. Dakin-Neal argues that once coaches identify "how" they listen, they can assist their clients in more targeted ways to positively impact their personal and professional lives. Chapters are divided into the three listening modalities, Head, Heart, and Hands, and are filled with case studies, stories, reflective questions, and exercises from the author’s experience to help coaches strengthen their listening skills. The book also includes a comprehensive listening assessment for coaches to use in practice.

This book is essential reading for coaches in practice and in training as well as organizational psychologists, HR professionals, and those working within corporations.

part 1|16 pages

Learning to Pay a New Kind of Attention

chapter 1|4 pages

Dave's Story

chapter 2|10 pages

Obstacles to Listening

part 2|41 pages

Listening Styles

part 3|49 pages

Listening Styles

chapter 8|6 pages

A Playback Story

Listening on Steroids

chapter 9|7 pages

Abbie's Story

The Best Defense Against Anger and Ignorance

chapter 11|5 pages

Building Trust When the Stakes Are High

chapter 13|4 pages

Confirmation Bias and Heart Listening

A Recycle Story

chapter 14|12 pages

Maya's Story

Challenging Limiting Self Perceptions

part 4|58 pages

Listening Styles

chapter 15|3 pages

Hands Listening: The Problem Detective

chapter 17|4 pages

Creativity: Data + Passion = Innovation

chapter 18|9 pages

Ian's Story: Creativity in the Everyday

chapter 20|9 pages

Craig's Story: Make Shift Coffee House

chapter 21|6 pages

Tanya's Story: Going to the Dogs

part 5|27 pages

Listening Inside and Out

chapter 23|5 pages

Discover Your Listening Modalities

The Assessments

chapter 24|20 pages


Listening in a Larger Sphere