ABSTRACT
The primary purpose of this book is to demonstrate how proven quality assurance tools and methods that have been applied successfully in the manufacturing and service industries for the past 20 years can be applied in the testing industry. It defines what is meant by the term "quality" in testing and reviews how three business process concepts – standards, process planning and design, and continuous improvement – can be used to improve the way in which tests are designed, administered, scored and reported so that errors can be eliminated.
TABLE OF CONTENTS
part I|1 pages
The Quality Model
part II|1 pages
Leadership
part III|1 pages
Standards
chapter 7|20 pages
Accreditation in the Certification and Licensing Sector of the Testing Industry
part IV|1 pages
Design and Planning
chapter 12|26 pages
Project Management and Computer-Based Testing (CBT) Implementation
part V|1 pages
Monitoring and Improvement
part VI|1 pages
The Future of Quality in the Testing Industry