This is a book about being a successful manager in the complex hospitality industry. Approaching the subject in the context of personal development, it offers future managers essential knowledge and insight into the opportunities, the constraints, the problems and the solutions that face management at any level in the industry.

Structured in six parts, this comprehensive volume is not merely concerned with the social and psychological aspects of people management, but also with the economics of labour, including: labour costs, utilisation, labour market behaviour and pay. These aspects are conjoined in the book with the skills of people management to reflect the dynamics of real-life practice.

Combining theory and practice, Managing People in the Hospitality Industry offers a concise portrait of the industry at work and is essential reading for the hospitality managers of tomorrow.

part Part I|21 pages

Management judgement and decision-making

chapter Chapter 1|10 pages

Management judgement and decision-making

chapter Chapter 2|9 pages

Personal and organisational knowledge

part Part II|72 pages

People at work

chapter Chapter 4|14 pages


chapter Chapter 5|6 pages

Negative behaviour

chapter Chapter 6|11 pages

Commitment, job satisfaction and empowerment

chapter Chapter 7|10 pages

Group behaviour and teams

chapter Chapter 8|8 pages

Understanding attitudes

chapter Chapter 9|5 pages

Identity and diversity

chapter Chapter 10|9 pages

Organisations and authority

part Part III|39 pages

The economics of labour in hospitality

chapter Chapter 11|11 pages

Economics of labour in hospitality

chapter Chapter 12|9 pages

Hotel and catering labour markets

chapter Chapter 13|13 pages

Throughput management – productivity

chapter Chapter 14|4 pages

The measurement of labour turnover and stability

part Part IV|44 pages

Human resource management in practice

chapter Chapter 15|6 pages

Administration – the necessary bureaucracy

chapter Chapter 16|11 pages

Pay management

chapter Chapter 17|6 pages


chapter Chapter 18|14 pages

Recruitment and selection

chapter Chapter 19|5 pages

Grievance and dispute management

part Part V|17 pages

The wider perspective

chapter Chapter 20|9 pages

Developing Human Resource Management (HRM) strategies

chapter Chapter 21|6 pages

Managing in an international environment

part Part VI|6 pages

Development and careers

chapter Chapter 22|4 pages

Development and careers