ABSTRACT

Communication remains a significant topic for job acquisition, development, and advancement. As such, there are no shortage of classes, seminars and books written on the subject. However, there are few designed for the corporate consultant that are not aligned with some proprietary system, traditional academic classrooms, or author’s speculation. These tend to be either inaccessible, questionable in their content, or specifically aligned with the producers’ interests. So where can the Communication trainers and consultants go to focus on fundamental touchstone research and practices?

The Handbook of Communication Training is a powerful template, and first of its kind, for communication practitioners and academicians who wish to strengthen their professional capabilities. It also acts as a guide and standard for consumers and clients of these services.

The chapters within are an outgrowth of the National Communication Association’s Training & Development Division’s desire to provide guidance, structure, and support for members and non-members alike. It is specifically targeted at those pursuing best practices regarding communication consulting, coaching, teaching and training. The 7 Best Practices presented in this book represent capabilities that are foundational to the effective transfer of communication promotion and skill enhancement. As such, these practices, and supporting chapters, should appeal to novice and experts alike.

chapter |4 pages

Introduction

Best practices for communication training

part Best practice 1|44 pages

Maintain transparency to clients and trainees

chapter 1|15 pages

Mobilizing a client for change

Best practices for proposing training

chapter 2|15 pages

Communication training’s higher calling

Using a civic frame to promote transparency and elevate the value of services

chapter 3|12 pages

The F-word changes a circular message

Linking a profession’s history to communication training’s unique organizational role

part Best practice 2|58 pages

Use assessable methods

chapter 4|16 pages

Help, communication is broken and we need training!

How diagnosing the organizational needs leads to better interventions, outcomes, and profit

chapter 5|21 pages

Greater alignment, greater success

Communication needs assessments and training program assessments

chapter 6|20 pages

Observational assessment at the core of your communication training program

Authentic design and use of observational survey instruments

part Best practice 3|54 pages

Demonstrate technology proficiency

chapter 8|14 pages

Mobile devices in training

What are our trainees doing and what can trainers do?

chapter 10|16 pages

Training in a flash

Considerations of learning outcomes and storytelling in building webinar training

part Best practice 5|1 pages

Develop and maintain organizational expertise

chapter 15|19 pages

From training to performance improvement

Using a holistic approach to demonstrate organizational expertise and achieve results

part Best practice 6|1 pages

Demonstrate effective and appropriate instructional design

chapter 17|17 pages

Best practices of training instructional design

The Needs-Centered Training Model

chapter 18|12 pages

Debriefing

Enhancing skill acquisition and transfer of learning during training

chapter 19|11 pages

Instructional design training as instruction

Delivering instruction for the adult learner

chapter 20|10 pages

Training trainers growth mindset messaging

The role of Implicit Person Theory on training

chapter 21|13 pages

Belbin Team Roles

Assessing behavioral interaction to improve communication

chapter 22|21 pages

Operationalizing Kolb’s Experiential Learning Cycle

A user-friendly template for instructional design and self-assessment

part Best practice 7|1 pages

Demonstrate communication proficiency

chapter 24|13 pages

Re-motivating Monroe, Click-Whirr

Social suasion and the motivated sequence

chapter 27|13 pages

Incorporating Cosmopolitan Communication into diverse teaching and training contexts

Considerations from our work with military students and veterans